Mobile presence in Lync
NetPresence provides realtime mobile presence aggregation- and mediation into Microsoft Lync thereby providing a valuable add-on service to the B2B market in greatly enhancing their productivity, availability and responses to contact requests.
The NetPresence mediation server extracts rich mobile device presence from any mobile network and stores this information in the presence server.
An aggregated mobile device presence status is pushed to Lync, enabling other Lync subscribers to see the availability of the user now also including the presence of the users mobile device.
NetPresence introduces the following new states in Lync:
- Mobile phone busy
- Mobile phone off
NetPresence thus add's a first layer of mobile presence integration into Lync which increases the efficiency of the parties and enables companies to provide a better service to their customers.
Operator benefits
Increases ARPU and fights competition due to differentiated service offerings.
Decreases customer churn => Decreased acquisition costs.
Helps fight the threats of becoming stupid bit-pipes due threat’s Skype, Google, Yahoo and Apple.
Seamless integration (plug-and-play) reduces implementation cycles for new services and lowers impact on in-house resources.
Enterprise benefits
Increased productivity due to an accurate view of a user's presence status and location information and how best to communicate with that user.
Enables easier collaboration between mobile, remote, and headquarters' employees through presence awareness.
Faster one-and-done and first call resolution provides more effective communication and increases productivity.
Reduced Total Cost of Ownership (TCO) for the B2B and B2C clients.