Platform Overview
Our Unified Communications server is an extremely flexible and versatile platform providing controlled and secured access to the netwrok ressources via various API's allowing third parties to monitor and take control of their telecom operator hosted communication solutions.
Due to its agnostic and modular approach our Unified Communications server integrates seamlessly with both telecom networks and third party systems and so enable the provision of a large number of value add services and solutions.
The UC server is a modular service delivery platform divided into four logical units.
Presentity Control: Is the unit that performs subscription- and collection of presence information from various presentities such as mobile devices (real-time mobile presence- and line status information directly from the mobile network), external systems (calendars, CRM's, Web), users and many more and stores it in the UC server.
Presence- and Ressource Management: Is used for provisioning of the service by the service provider. Furthermore B2B or B2C users and administrators of the service can read and alter their settings in order to perform the presence aware control based on these settings.
Mediation and Collaboration: Is the unit that controls access and login of the third party applications such as e.g. MS-OCS/Lync, (IP) PBX's and other similar IT clients. After successful login, mediation of presence- and other relevant information to the subscribing third party is performed or extended collaboration is enabled. The difference between mediation and collaboration is that while mediation is a simplex (one-way) operation, collaboration is a duplex (both-way) operation. In collaboration mode the third party system has means to intercept and control control functions in the network service logic.
Service Control: The Service Control logic receives service requests (e.g. incoming calls) and performs call- and media management functions of the individual service based on e.g. presence- and user settings as well as manual intervention. Call management such as call forwarding, call transfer, click-dial and many more are supported.